PRIVACY POLICY

We appreciate the trust you place in Hillis Corp. dba Frank’s Heating Service (“Frank’s”, “us”, “we” or “our”) and we are committed to respecting your privacy and the security of your personal information. This privacy policy informs you of our policy regarding the collection, use and disclosure of your personal information.

TYPES OF DATA COLLECTED

Personal Data

While using our Service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email Address
• First Name and Last Name
• Phone Number
• Address, City, State, Zip code
• Credit Card information as applicable

Frank’s also collects information specific to your HVAC equipment and the work being done.

Usage Data

We may also collect information on how our Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. These technologies collect no personal information and are used to enhance our website, make the website more relevant to you, and to measure the effectiveness of our advertising campaigns.

USE OF INFORMATION WE COLLECT

We may use the information we collect from and about you through this Site (a) to notify you of appointments or the need to make an appointment; (b) to respond to your inquiries and requests; (c) to provide customer care and support; (d) to keep you informed of our products and (e) to use your data in an aggregated, non-specific format for analytic and demographic purposes.

Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

Legal Requirements

We may access and disclose your information to (a) comply with legal process; (b) to respond to lawful requests from authorities, including public and government authorities outside your country of residence, and including to meet national security or law enforcement requirements; (c) to enforce our terms and this Privacy Policy; (d) to protect our business; (e) to protect our rights, privacy, safety, or property and/or that of others; and (f) as necessary under applicable law, including laws outside your country of residence.

We provide instructions on how to unsubscribe in each email or texts.

Links to Third Party Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

SECURITY

We maintain the data that you provide us in a secure database. We have taken certain physical, technical, and administrative steps to protect the information we collect from and about our customers. While we strive to use protect your data using commercially acceptable mean, please remember that neither the transmission of information over the internet nor the storage of information can ever be 100% secure. If you have reason to believe that your interaction with us is no longer secure please immediately notify us at dispatch@franksheating.com.

Website Service Providers

We may employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide the Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children Under 18

We do not knowingly collect, use, or share the personal information of children under age 18, and our website and business is not directed to individuals under 18. If we are made aware that we have collected personal information from an individual under age 18, we will delete this information as soon as possible

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

DISPUTE RESOLUTION

You have the right to submit feedback about this Privacy Policy, or the practices described in it, to the applicable supervisory authority in your jurisdiction of residence. For U.S. residents this is/includes the Federal Trade Commission and/or your state Attorney General. For Non-U.S. residents this is/includes the Data Protection Authority in your country of residence.

CONTACT US

If you have any questions about this Privacy Policy please contact us at dispatch@franksheating.com or 978-851-4403.